TERMS, CONDITIONS & FAQ

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ORDER PROCESSING

 

Simply add the items to cart and checkout.

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• Orders will be delivered to your preferred address. Make sure to input complete and correct shipping information for successful delivery of order.

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CREATING CUSTOMER ACCOUNT

 

Select Create Account on top of the screen and start creating your customer account by filling out details.

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• Kindly input complete shipping information and other necessary details to ensure successful delivery of orders.

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• We recommend creating customer account for easier re-order process or future transactions.

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MODE OF PAYMENT

 

Credit / Debit Card (Mastercard, Visa) and GCash.

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MODE OF PAYMENT

 

We do not have over the counter and any other types of payment method.

 

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SHIPPING FEE

 

FREE SHIPPING for orders Php 999 and above.

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• For orders below Php 999, a flat rate shipping fee of Php 100 for any destinations within the Philippines.

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• Pay 1 shipping fee only per transaction, regardless of the number of items ordered. Click this link to see a sample computation.

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• As of now, we only ship within the Philippines. We do not have international shipping.

 

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TRANSIT TIME & DELIVERY

 

Please expect to receive your order within 4 to 10 working days after order has been confirmed.

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• Saturdays, Sundays and Holidays are not included in the count of transit time.

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• If in case your order has not yet arrived within the time frame, please send us a message via chat so we can coordinate with the courier.

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TRACKING YOUR ORDER

 

Shipment confirmation e-mail will be sent within 24 to 48 hours after checkout. This includes instruction to see the updated shipping status of the package. Please take note that some orders placed on weekends may receive the e-mail by Monday as some couriers do not have system updates on weekends.

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• Please provide a valid and active e-mail address to ensure receiving the shipment confirmation e-mail containing the Tracking Number and instruction. In case you did not receive it, please inform us via chat so we can assist you.

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• What is a Tracking Number? It is the courier code indicated in the waybill of your package. This is the information to be used in knowing the status of the package. It will be encoded in the courier’s track and trace website to show the exact location of the package.

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NO RUSH ORDERS

 

You can shop in our physical stores instead as we do not have the same day delivery.

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• While we are also extremely excited for our customers to immediately receive their orders, please understand that preparing, handling, and delivery take time. We do not want to rush all these steps to ensure that our customers receive their orders in best condition possible.​

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NO RESERVATION OF ITEMS

 

We do not allow reservation of items. 

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• We highly encourage ordering and checking out the items if you are already 100% SURE of purchasing them. Review the items in your cart multiple times before proceeding with the order. Once order has been checked out and confirmed, order cancellations are no longer allowed.

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NO CANCELLATION OF ORDERS; NO CHANGING OF ORDERS; NO CHANGING OF SHIPPING DETAILS AFTER CHECKOUT

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Make sure to checkout orders only if you are 100% SURE of buying the items.

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• Review the orders in your cart, shipping information and other necessary details multiple times before checkout to ensure that everything is 100% CORRECT.

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• After checkout or once order is confirmed, request for cancellation or any changes will automatically be rejected. Shipment will proceed as normal. We can no longer manually cancel or change orders or change shipping information of confirmed orders.

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IMPORTANT: Customer Rejected, Refused and Cancelled Orders or Packages

For packages that have been returned to us and orders not successfully processed after checkout due to customer rejected, refused or cancelled, applicable fees will be deducted on the total refund amount.

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House closed, wrong or incomplete address, customer not on location, no one to receive the package, multiple requests for re-delivery and other similar reasons are also considered as cancelled orders.

 

• Shipping fee charges (both ways, shipping fee to and from the customer). Please note that couriers charge shipping fees for both delivery and return of package.

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• Transaction fee of 4.5%. Payment channels and website providers charge fees per transaction.

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Once package is returned, our system will process the refund real time. Please take note that the amount may reflect on your account (debit/credit card or GCash) either in real time or up to 30 working days depending on the issuing bank.

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RETURN/REFUND POLICY​

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We always aim for customer satisfaction and hassle-free online shopping experience in our platform. We understand that issues and concerns may arise regarding your order and we will do our best to resolve them.

 

Return Coverage: 7 days from date delivered

 

Return/Refund Reasons:

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• Wrong Item Received - Order received is different from what was reflected in the order page.

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• Incomplete/Missing Item/Accessories/Parts - Order received has missing items or inclusions such as accessories/parts.

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• Damaged Item - Order received has manufacturing damage.

  • IMPORTANT: We only consider manufacturing defect under this policy. Damage caused by external factors (Example: Lens replacement by 3rd party service provider or customer accidentally mishandle/break the frame) are not covered since item/s has already been modified.

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• Undelivered or Package Not Received - Lost package by courier or missed shipment.

  • IMPORTANT: Customer rejected, refused and cancelled orders or packages are not covered under this policy. Please refer above (under NO CANCELLATION OF ORDERS) for the computation of amount to be refunded.

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Invalid Return/Refund Reasons:

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• Order matched the description in the website, but did not meet customer expectations - Customer is disappointed on the product received because of overlooking or missing to read and understand the product description and more info.

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• Change of Mind - Upon delivery, customer already wanted a different item or does not want/need the order anymore.

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REMINDER: When communicating the Return/Refund request, please ensure to inform us the correct return/refund reason to avoid rejection. Provide necessary details and attach actual photos of order, including its packaging, for more accurate and faster evaluation of request. Our customer service representative may still ask for additional information or photos during the review, please ensure to keep everything intact including the packaging.

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